Accurx Desktop can transform the way GP practices connect with their patients—no more juggling multiple systems or manual processes. Below, we’ve outlined how to get the most out of Accurx Desktop and why Hero is your best bet when it comes to upgrading your communication and scheduling processes.
Accurx Desktop is a software platform that integrates with EMIS, SystmOne, and Vision to facilitate patient communication. Whether you’re sending appointment reminders, sharing care plans, or requesting information from patients, Accurx simplifies these interactions by letting you:
Let’s dive into how you can make the most of its features.
Start by selecting a patient in EMIS or SystmOne. From the Accurx toolbar, click the message icon to open a pop-up window with the patient’s details. Here, you can compose a quick, personalised text or email—ideal for reminders or announcements that don’t require a response.
When you need patient feedback, enable the response option. Patients can reply via text or upload photos, which is perfect for checking on symptoms like rashes or for sharing updates on long-term conditions.
Attach PDFs or include links to NHS advice in your messages. This feature is helpful for sharing care plans, prescription details, or general health advice. Simply upload the file or select from pre-loaded NHS links.
Accurx offers a library of message templates for common scenarios—no need to type out the same information repeatedly. You can also create your own templates to maintain consistency and save time.
Using the “Pathways” section, you can schedule messages for specific dates and times. This is a handy way to plan follow-ups or appointment reminders without needing to send them manually on the day.
Accurx’s Florey Questionnaires gather detailed patient information quickly. These easy-to-use forms can streamline consultations by pre-collecting vital data.
Video consultations are simple with Accurx: send patients a unique link via text or email, which they can open on their device. You can then conduct a remote consultation right from your desktop or phone—handy when face-to-face isn’t feasible.
All incoming responses (texts, photos, or completed questionnaires) appear in a central inbox within Accurx. This is where you can easily review patient replies, track failed deliveries, and handle ongoing conversations.
While Accurx Desktop streamlines communication, it doesn’t undertake the full scope of practice needs—especially when it comes to scheduling or triage. Practices seeking a more comprehensive solution may feel the need to look elsewhere for those features.
If you’re looking for a solution that combines patient communication with robust appointment management, Hero has you covered. Hero takes the best of Accurx and amps it up with:
Designed with both patients and healthcare teams in mind, Hero offers advanced functionality without breaking the bank—from integrated messaging to user-friendly workflows and everything in between.
Switching to Hero means you can:
Accurx Desktop is a solid tool for patient communication, but if you need more functionality—like richer scheduling or triage—Hero is the perfect alternative. Take your practice to the next level with advanced appointment features, convenient triage pathways, and flexible messaging, all accessed in one cost-effective platform.
Ready to save time and money? Visit Hero today to simplify communication and scheduling in one fell swoop!
• For a detailed look at setting up Accurx, check out How to Install Accurx on Desktop.
• Curious about the price tag? Take a peek at How Much Does Accurx Cost? Let’s Do the Maths.
Commonly asked questions by providers using Hero to transform their service
Considering Hero? Review our latest blogs to learn about how practices are using Care Navigation, and why Hero Health is an increasingly popular alternative to Accurx
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