Why might the second screen details not appear when completing an incomplete registration in EMIS Web, and how can I fix this?

If the second screen details do not appear during an incomplete registration in EMIS Web, this usually indicates that not all the mandatory information was entered during the initial registration process for a regular patient. Without this information, the registration transaction cannot be sent to your trading partner, and it remains marked as 'Incomplete.'

Steps to Fix Incomplete Registrations

Follow these steps to resolve incomplete registrations:

• Access Registration Workflow: Open the EMIS Web menu, navigate to Workflow, select Workflow Manager, and click Registration in the navigation pane.
• Review Incomplete Registrations: Under the GP Links - Outbox section, click New Registrations. Incomplete transactions will be listed with 'Incomplete' in the Transaction Status column. You can sort these transactions by clicking on the Transaction Status column header.
• Complete Missing Information: Select the required transaction, and click Complete in the right-hand pane. The registration details will be displayed with missing fields indicated by a red asterisk (*). Fill in the required details and click OK to update the transaction status to 'Ready to Send'.
• Scheduled Transmission: Once completed, the transaction will be included in the next scheduled transmission to the trading partner.

Completing missing registration details ensures timely and efficient communication with trading partners, preventing administrative delays and facilitating better patient management.

Tip: If repetitive incomplete registrations arise from patients registered under an inactive GP, contact your Service Desk to investigate further.