In EMIS Web, the GP Notes field can sometimes appear greyed out during the processing of an FP69 transaction. The GP Notes section is crucial for entering important correspondence information, primarily when the trading partner needs specific details on when a patient was last seen.
Steps to Enable the GP Notes Field
To successfully activate and complete this field, follow these steps:
- Access the Registration Workflow by navigating to the EMIS Web menu, selecting Workflow, then Workflow Manager, and finally Registration in the navigation pane.
- Ensure you have the necessary RBAC (Role-Based Access Control) activity B1680 to manage demographic duplicate records.
- Within the GP Links - Inbox section, select FP69s from the navigation pane.
- Choose the required transaction to display further details in the Transaction Information pane.
- If the GP Notes field is greyed out, it often suggests the presentation type for the patient has not been entered. Complete the presentation type and fill in any relevant details, such as previous address or previous GP information.
Utilising the GP Notes field accurately ensures compliance with transaction requirements and facilitates efficient communication with trading partners, thereby retaining patient status correctly within the GP’s practice.
An FP69 is essentially a request for verification of a patient's address when the trading partner has been unable to contact them. Addressing this in a timely and proper manner not only aids in maintaining accurate records but also ensures your organisation avoids unnecessary deductions or patient losses.
As an EMIS Web user, engaging effectively with the FP69 process enhances the integrity of the patient-to-practice relationship and optimises the administrative workflow within primary care settings.
