Why might I see a warning message and a padlock icon when trying to open a new test request while another is in progress?

In EMIS Web, if you see a warning message and a padlock icon when attempting to open a new test request while another is in progress, it indicates that the current test request is locked by another operation or user.

Understanding the Padlock Icon

The padlock icon signifies that the Workflow Manager has restricted access due to a 'sticky tab' being active. This occurs when a test request is open in the Workflow Manager Task screen, preventing new operations on the same patient record. This feature ensures data integrity by preventing simultaneous edits.

Resolving the Lock

• Close any open tasks or test requests before attempting to open or create a new request.
• If you need to switch tasks, ensure you have saved and exited any currently open work to release the lock.
• Navigate back to the Task Manager or Test Requests screen and verify that no other operations are awaiting your action.

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