Why might a patient’s registration be rejected in EMIS Web, and how can I investigate the cause?

Understanding Patient Registration Rejections in EMIS Web

When dealing with patient registrations in EMIS Web, a rejection can occur for several reasons. Understanding these can help expedite resolution and minimise disruptions.

Common Reasons for Registration Rejection

• Incorrect Patient Area: This is the most frequent cause of rejections. Registrations are often sent to the wrong trading partner due to patients living outside the specified area.
• Missing or Incorrect Information: Incomplete or incorrect patient data, such as missing NHS numbers, will prevent the registration from being accepted.
• Duplicate Entries: If a registration attempt reflects an NHS number that is already on record, the system rejects it automatically.

Steps to Investigate the Cause

To investigate the cause of a rejection, you should access the Registration Workflow as follows:

To access Registration Workflow, select the EMIS Web menu, point to Workflow, click Workflow Manager, and select Registration.

1. Navigate to GP Links - Inbox, then click on Rejections. 2. Review the details in the Transaction Information pane. 3. Decide on the following options based on the rejection reason: - Use Re-Register to correct details and resend to the appropriate trading partner. - Select Cancel Registration if details are irreparable and note the status change to Inactive.

Did you know?

Hero Health’s platform integrates seamlessly with EMIS Web, offering functionalities like online booking and messaging. This can save valuable time and ensure patients have control over their appointments, enhancing practice efficiency.

By regularly checking and addressing these issues, practice administrators can ensure smoother operations and up-to-date patient records.