Occasionally in EMIS Web, you may encounter situations where FP22 reminders persist even when a patient has been incorrectly marked as deceased and this status has been amended. FP22 reminders are generated when a patient is deducted from the system as a reminder to send their medical records back to the health authority. This can occur if a patient is marked deceased in error and, despite restoring their status, the reminder remains active.
Steps to Resolve FP22 Reminders for Incorrectly Deceased Patients
To remove an unwanted FP22 reminder in EMIS Web, you can follow these steps:
- Access the Registration Workflow in EMIS Web by clicking on the EMIS Web menu, pointing to Workflow, and selecting Workflow Manager followed by Registration in the navigation pane.
- Select Actions from the ribbon, then choose Manage Medical Record Flagged Patients. Locate the patient in question, verify their details, and select Remove followed by Apply. This will remove the FP22 reminder but may make the patient inactive.
- To reactivate the patient, go to Actions, select Manual Status Modification, find the patient, and confirm by clicking Yes. Delete the last two entries, specifically records sent or received by FHSA, using the Delete Status option. This restores the patient's status to active.
This process helps ensure that incorrect reminders are efficiently resolved, saving valuable time for administrators and maintaining accurate patient records.
Additional Considerations
Ensure you have the necessary permissions, specifically B1680 (Manage Demographics) and B0065 (Undecease Patient), in your RBAC role profile to perform these actions.
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