Hero Health - EMIS Web Support Guide

Which user role or permission is needed to view the Organisation Options and manage MESH mailboxes in EMIS Web?

Workflow
Intermediate

To manage Organisation Options and MESH mailboxes in EMIS Web, users need the Role Based Access Control (RBAC) activity B0062 Local System Administration in their user role profile. This permission is essential for accessing key configuration options within the Workflow Manager, enabling users to effectively oversee communication channels and ensure seamless information flow across the organisation.

By having RBAC activity B0062, practice administrators and relevant staff can efficiently manage workflows, saving time and enhancing coordination across teams. This role or permission helps maintain streamlined processes and effective communication.

MESH Mailboxes in EMIS Web

To find your organisation's MESH mailbox, navigate to the EMIS Web main menu, select Workflow Manager, and then go to Workflow Config followed by Mailboxes. The MESH address will appear under the 'Mailbox Name' section.

Optimise Workflow with Hero Health

  • Individual Messaging - Enhance communication with patients by sending individual messages that include attachments or self-booking links.
  • Batch Messaging - Reach broader patient groups to disseminate information efficiently.
  • Care Navigation & Triage - Streamline patient information submission and direct them to appropriate services swiftly.
Category
Workflow
Sub category
Settings
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I view my organisation's MESH mailbox in EMIS Web?

What permission do I need to manage MESH mailboxes in EMIS Web?

Why is having the correct permission important for managing MESH mailboxes?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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