Hero Health - EMIS Web Support Guide

Which file formats are supported for out-of-hours reports in EMIS Web?

Workflow
Intermediate

To receive out-of-hours reports in EMIS Web, ensure they are submitted in the correct file format. Here’s what you need to know:

Supported File Format

Out-of-hours reports must be submitted in the .ket (Kettering) format. This ensures the documents can be properly received and processed within the EMIS Web system.

Steps to Activate Document Reception

  • Access the EMAS Manager by clicking the EMIS Web menu button, hovering over System Tools, and selecting EMAS Manager.
  • Within the EMAS Manager, navigate to the DTS tab.
  • Click on Inbound Documents, then select Activate Application to enable document reception.
Proper setup of DTS ensures seamless document reception, saving administrators time and ensuring crucial information is promptly available for patient care.

Role of DTS Mailbox Name

The out-of-hours provider requires your DTS Mailbox name to send the reports correctly. You can locate this by navigating to Workflow Manager > Configuration > Organisation Options > Mailboxes.

Category
Workflow
Sub category
General
Difficulty
Intermediate

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Common questions

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What file format is required for out-of-hours reports in EMIS Web?

Why is the DTS Mailbox name important in receiving out-of-hours reports?

How can I find the DTS Mailbox name in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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