Hero Health - EMIS Web Support Guide

What steps should I take when cancelling a postdated EPS prescription to ensure EMIS Web processes it correctly once the due date arrives?

Workflow
Intermediate

Properly cancelling a postdated EPS (Electronic Prescription Service) prescription in EMIS Web involves several crucial steps to ensure accuracy and compliance within your practice's medication management process. Follow these steps to successfully cancel a postdated EPS prescription:

Understand the Postdated Prescription Process

Postdating a prescription means setting a future date upon which the prescription becomes valid. When cancelling such a prescription, it is important to acknowledge that EMIS Web does not allow immediate cancellation of the prescription via EPS if it is postdated because it has not yet been sent to the NHS Spine.

Steps to Cancel a Postdated Prescription

  • **Plan Ahead:** Do not postpone the intervention until the last minute as manual intervention will be needed on the due date.
  • **Monitor the Prescription Tracker:** Use the EPS Prescription Tracker to stay updated on the prescription's status. This will help to confirm when the prescription moves to the NHS Spine upon hitting its release date.
  • **Due Date Action:** Once the due date arrives, log in to your EMIS Web account and proceed to the Workflow Manager. Here, navigate to the Cancellation Rejections section.
  • **Process the Cancellation Task:** Select the specific task corresponding to the postdated prescription and mark it as cancelled. This updates the EMIS Web patient record to accurately reflect the cancellation.
"Ensuring that postdated prescriptions are properly managed and cancelled not only maintains accurate patient records but also prevents the unintentional dispensing of unneeded medications, enhancing overall efficiency and patient safety."

Additional Considerations

To prevent similar issues in the future, avoid postdating electronic prescriptions unless absolutely necessary. Also, maintain communication channels with the dispensing pharmacies?to swiftly resolve cancellation rejections due to prescriptions being with the dispenser.

Category
Workflow
Sub category
Medicine management & prescriptions
Difficulty
Intermediate

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