Troubleshooting and resolving common DTS error messages within EMIS Web involves a systematic approach. The first step is accessing the Workflow Manager through the EMIS Web menu. Here’s a guide to help identify and fix typical DTS issues:
Troubleshooting Steps
- Unacknowledged Transactions: If registrations remain unacknowledged for over a week, confirm receipt with the trading partner. Should they confirm receipt, you can mark the interchange as acknowledged. If not, attempt to resend the interchange.
- Error Review: Use the Workflow Manager to navigate to Lab Reports, then View Interchange History. Check error messages under the Messages tab to ascertain the cause. Address errors ranging from invalid characters to unsupported message types by notifying trading partners for corrections.
- Specific Errors: Use the Options Provided
- For Non-alpha numeric character errors or inappropriate release character errors, advise trading partners to correct the issue and resend.
- If a deadlock error occurs, reprocess the interchange. For a transfer error, simply resend it.
- Duplicate Interchanges: If duplication results from a trading partner sending data twice, log a Case with the Service Desk for resolution.
The systematic resolution of DTS errors helps maintain clinical data integrity, enhancing the efficiency and accuracy of patient data exchange across the NHS network.
ICM Error Notifications
If you receive an error notification from ICM, identify the error type and take appropriate actions such as marking as processed or logging a Service Desk Case. Some instances require the correction and re-sending of messages by the trading partner.
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