What steps can I take if multiple update messages arrive in quick succession from the same pharmacy consultation?

Overview

When multiple messages from a single pharmacy consultation arrive quickly, you may see out-of-order or duplicate entries in your workflow. These messages appear as Provisional consultations that need reviewing before they become part of the patient’s permanent record. Taking a few extra checks helps keep your workflow accurate and ensures you only file valid updates.

Suggested Steps

• Check provisional entries thoroughly: If you see more than one task referring to the same pharmacy interaction, open each provisional consultation in the patient’s record to confirm which is the most up-to-date message.
• Assess the content distinctly: Compare any codes, free text, or attachments in each message. If it looks like a replacement or duplicate, proceed accordingly in Document Management or Workflow Manager.
• File or reject as necessary: Once you confirm the correct set of clinical information to file, complete the task. If the second message duplicates the first, you can reject or remove the unnecessary entry.
• Contact the pharmacy if messages persist: Pharmacies can implement a short delay before sending an update, decreasing the risk of out-of-order messages. If this issue keeps repeating, reaching out could help prevent further confusion.