If you cannot see your organisation’s MESH mailbox under Workflow Config in EMIS Web, follow these steps to troubleshoot and access it:
- Access the Workflow Manager: Go to the EMIS Web menu and select Workflow Manager.
- Navigate to Mailboxes: Click on Workflow Config and then select Mailboxes.
- Check Permissions: Ensure that you have the RBAC activity B0062 Local System Administration included in your role profile. Without this, you will not have access to the Organisation Options necessary to view your organisation's MESH mailbox.
The MESH mailbox plays a crucial role in ensuring secure and efficient document exchange between healthcare entities, enhancing communication and supporting better patient care.
If these steps do not resolve the issue, you may need to consult with your IT department to verify your access rights or to check for any technical issues specific to your organisation's EMIS Web setup.
If you're handling many communications and documents, switching to solutions such as Hero Health's individual messaging could streamline your tasks. This feature allows sending messages to patients along with attachments, reply links, and self-booking options, enhancing communication efficiency and patient engagement.
