Handling medication requests effectively is crucial in providing efficient patient care and managing pharmacy interactions within EMIS Web. When processing requests, distinguishing between standard prescription requests and those with queries can optimise workflow management.
Standard Prescription Requests
In the Workflow Manager, standard prescription requests can be processed straightforwardly through the Medicine Management section. To streamline these requests, ensure that routine tasks, such as approving or rejecting prescriptions, can be swiftly actioned. When dealing with standard requests:
- Select the Prescription Requests folder to view and manage these items within the Medicine Management module.
- Exercise options such as Add Note, Approve, or Reject, directly from the request interface.
- Use Issue Approved for streamlined handling of all approved requests, ensuring they are dispatched efficiently.
Managing Requests with Queries
Requests that come with a query or face safety validation issues require additional attention and are best handled separately to avoid delays in patient care.
- Access the Requests with Queries folder within the Medicine Management section. These tasks may contain safety warnings or require clarification, thus segregating them aids in targeted resolution.
- Always check the Query field in the Issue Request screen to ensure comprehensive information is addressed before issuing the request.
- Use Options, such as Reply or Add Note, to communicate effectively with the involved parties about necessary clarifications or additional actions.
Efficiently managing prescription requests can dramatically reduce wait times for patients and improve the overall quality of care administered.
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