To manage overdue task escalation in EMIS Web, use the Workflow Manager configuration screen. This feature helps ensure tasks are monitored effectively and those not completed within the designated time frame are brought to attention.
Configuring Task Escalation
Task escalation is available for both routine and urgent tasks. When a task is overdue beyond the specified escalation interval, it automatically notifies designated administrators. Here's how you can set it up:
- Access the Workflow Manager: Click the EMIS Web menu, point to Workflow, select Workflow Manager, and then click Config on the ribbon.
- In the left-hand pane under Organisation Options, choose 'Default Settings'. Here, you can set the escalation intervals for various task types.
- Assign administrators by specifying which users should receive escalation notifications. This can be configured by selecting the appropriate section in the Workflow Manager Configuration screen.
Task escalation not only ensures timely task completion but also supports clinical safety and operational efficiency by reducing the risk of oversight.
Additional Tips
For optimal efficiency, manage your tasks daily to prevent buildup. Tasks that are regularly maintained minimise system slowdowns and improve overall workflow performance.
Did you know? Hero Health integrates with EMIS Web to enhance practice management. Consider using Hero's Individual Messaging feature to maintain clear communication channels with patients, sending important updates or reminders efficiently.
