Configure Task Escalation Settings
To ensure GP2GP tasks are handled on time, configuring task escalation settings is crucial. Follow these steps to set up escalation properly:- Access GP2GP Workflow Manager: Click the EMIS Web menu, select Workflow Manager, and then click on GP2GP in the navigation pane.
- Open Configuration: On the ribbon, click on Config to open the Workflow Manager Configuration screen.
Set Up Escalation Settings
- Navigate to Task Escalation: In the Organisation Options of the navigation pane, click on Task Escalation Settings.
- Edit Settings: In the Task Escalation Settings pane, select GP2GP and click Edit.
- Define Intervals: Enter the number of hours after which tasks should escalate or select Set Default. Routine tasks typically default at 96 hours and urgent tasks at 32 hours.
- Add Administrators: In the Inbox Administrators section, find and select the required inbox administrator(s). Confirm with OK.
- Save Changes: Click OK to close the Edit Escalations Settings screen and save the changes.
Ensuring tasks escalate appropriately helps maintain workflow efficiency and prevents unnecessary delays in handling patient information. Multiple users become aware of pending tasks, boosting response time and reducing administrative burden.
With these settings, any uncompleted GP2GP task escalates to administrators, allowing extended task ownership to ensure timely completion. Further escalation to all inbox users occurs if tasks remain unaddressed, enhancing collaborative oversight and management of GP2GP tasks.
