Hero Health - EMIS Web Support Guide

What are the prerequisites for enabling GP Connect Send Document functionality at a PCN hub?

Interoperability
Advanced

Overview

GP Connect Send Document allows a PCN hub to forward an encounter summary (consultation) to a patient’s registered GP. This can be especially helpful for extended hours or out-of-area support. It ensures vital information is shared promptly and can streamline administrative work by reducing manual document transfer.

Essential prerequisites

  • ODS code in place – Helps identify your PCN hub within national systems.
  • MESH mailbox enabled – Ensures you can send and receive secure clinical documents.
  • Valid smartcards & PDS setup – Required for patient synchronisation to the Spine.
  • Data Security and Protection Toolkit (DSPT) – Must be completed before signing agreements.
  • National Data Sharing Agreement signed – Essential for GP Connect compliance.

Once these steps are complete, you can request GP Connect Send Document activation from your EMIS Account Director. For routine use, configure external patient types in Organisation Configuration so any relevant consultation is automatically sent to the patient’s GP.

“Since enabling GP Connect Send Document, our PCN hub has reported faster turnaround in sending consultation summaries, reducing admin time and improving data accuracy for registered GP records.”

Category
Interoperability
Sub category
GP Connect
Difficulty
Advanced

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Common questions

Frequently asked questions related to this topic

How do I request GP Connect Send Document for my PCN hub?

Does enabling GP Connect Send Document stop Consultation Write Back from working?

Why do I need a valid smartcard and PDS for GP Connect Send Document?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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