In the event of a partial or failed GP2GP transfer, several actions should be taken to ensure continuity of care and accurate patient record integration:
1. Identify Partial or Failed Transfers
Utilise the GP2GP tab within the Workflow Manager in EMIS Web to view all GP2GP transaction states. States such as "EHR Extracts Received - Partial" and "EHR Extract Integration Failure" indicate partial or failed transfers.
2. Correct Degraded Information
Degraded tasks often accompany GP2GP transfers when certain patient data, such as medication or allergies, cannot be matched with equivalent codes in the receiving system. Address these tasks in Workflow Manager, ensuring that degraded medications and allergies are reviewed by a clinician to re-enable prescribing functionality.
3. Manage Missing Attachments
In cases where attachments have not been transferred, placeholders will be present. It is essential to request any missing documents from the sending organisation according to local procedures. This may involve receiving physical copies or electronic submissions of the unsent documents.
4. Action Resending or Request Paper Records
If GP2GP transfers fail, and the timeframe for electronic resending (such as 30 days in England and Wales) has passed, request the patient’s paper records from the previous practice to ensure no loss in continuity of care.
Did you know? The Hero Health platform provides additional functionalities that enhance practice efficiency. Features such as individual messaging allow administrators to communicate directly with patients, streamlining processes and improving patient management.
