Hero Health - EMIS Web Support Guide

How should I process FP69 transactions in EMIS Web, and what are the possible outcomes?

Workflow
Intermediate

FP69 transactions are essential for maintaining accurate patient records by confirming a patient's address. This process is crucial if the trading partner has been unable to contact them. Here’s how to process an FP69 transaction in EMIS Web:

Access Registration Workflow

To begin, go to the Workflow Manager via the EMIS Web menu, navigate to Workflow, and select Registration. Ensure you have the necessary RBAC activity, coded B1680, in your role profile to manage demographic duplicates.

Processing the FP69

  • In the GP Links - Inbox, select FP69s.
  • Choose the transaction you need to process on the right.
  • Details of the transaction appear in the Transaction Information pane. Review them carefully.

Accept an FP69 Transaction

If the patient is no longer within the practice area, click Accept. This sends a deduction request to the trading partner. Valid reasons for acceptance include Death, Embarkation, or Other.

Reject an FP69 Transaction

If the patient should remain registered, select Reject. Ensure all demographic information is accurate and up-to-date. You may need to provide additional information such as previous addresses or when the patient was last seen, which you can enter into the GP Notes section if required.

"Responding to FP69s promptly within the six-month timeframe can streamline patient data management, ensuring that resources are dedicated efficiently."

Always ensure to keep the patient's medical records current to uphold the quality of care in your practice.

Did you know?

Hero Health integrates seamlessly with EMIS Web, assisting practices with patient interactions and records through features like online booking and individual messaging, saving time and empowering both practitioners and patients. Discover more about how Hero can enhance your practice.

Category
Workflow
Sub category
Patient registration
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I accept an FP69 transaction for a patient not in my area?

Do I need to enter codes or messages for FP69 transactions?

How do I reject an FP69 transaction for a patient who should remain registered?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more