Hero Health - EMIS Web Support Guide

How does EMIS Web handle concurrency checks for prescription requests?

Prescribing & medication
Intermediate

In EMIS Web, concurrency checks are an essential part of managing prescription requests, ensuring that multiple users can work efficiently without the risk of duplicating actions or overwriting important data.

Managing Concurrency

EMIS Web allows more than one user to access a patient's care record at the same time, which is vital in a dynamic healthcare setting. To manage this effectively, EMIS Web provides concurrency warnings.

For instance, if two users access the Prescription Request Tasks screen simultaneously and one user issues a prescription request, a warning will alert the second user about the action already taken. This prevents redundancy and ensures coherent record-keeping. The message will inform you: "The current patient's record has been updated by another user."

This system saves time and prevents administrative errors by ensuring that all members of the healthcare team work with the most up-to-date patient records.

Steps to Take

If a concurrency warning appears, follow these steps:

  • On the Medication screen, click on the message that states the patient’s record has been updated to reload the latest information.
  • Close the warning message on the Prescription Request Tasks screen or Workflow Manager by clicking "OK". This will remove the already actioned request from your view, allowing you to proceed with other tasks.

By adhering to these protocols, EMIS Web ensures that task management is seamless and error-free, improving the clinical workflow for healthcare professionals.

Category
Prescribing & medication
Sub category
General
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How does EMIS Web manage concurrent prescription requests?

What are the benefits of concurrency checks for prescription requests in EMIS Web?

What should I do if I receive a concurrency warning when issuing prescriptions in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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