Hero Health - EMIS Web Support Guide

How do you access the preferred pharmacy in EMIS Web?

Prescribing & medication
Intermediate

Accessing a preferred (nominated) pharmacy

Log on to EMIS Web with your smartcard, then open the Medication screen. Select Nominations on the ribbon to open the Manage ETP Nominations window. Click Find (in the relevant section) and search by pharmacy name or postcode. Double-click the correct provider, then select OK to set it. You can also do this from a patient’s Registration screen, ensuring any Personal Demographics Service (PDS) differences are resolved first.

"Nominating a preferred pharmacy helps cut administration time and ensures the patient’s prescriptions can glide through electronically."

Why it’s useful

By directing prescriptions to a nominated dispensary, practices can streamline the process, reduce the need to print and manually manage prescriptions, and improve patient convenience. A quick search in Medication shows the patient’s set pharmacy and allows you to update it whenever needed.

Category
Prescribing & medication
Sub category
Settings
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I switch a patient’s nominated pharmacy in EMIS Web?

Can I remove a nomination if the patient generally uses different pharmacies?

Why do I need a smartcard to set or update a preferred pharmacy?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more