Hero Health - EMIS Web Support Guide

How do non-prescribing users request a prescription in EMIS Web if they encounter an overdue medication review?

Workflow
Beginner

In EMIS Web, non-prescribing users may encounter situations where a medication review is overdue, preventing them from issuing a prescription directly. Here's a step-by-step guide on how to request a prescription in such cases:

Accessing the Medication Screen

First, navigate to the Medication screen by selecting the required patient from the Care Record. Once on the Current Medication screen, choose the medication requiring a prescription.

Issuing a Prescription Request

Click the Issue button on the ribbon. This will open the Issue screen where you can review the prescription details. If a medication review is overdue, non-prescribing users will need to click Request to create a task for action by a prescribing user.

Directing the Request

On the Issue Request screen, you can optionally type a query in the Query field before selecting the Request From field using the search icon to choose the appropriate prescribing user. By default, this will be the patient’s usual GP.

After clicking Request, the task is forwarded to the chosen user and appears in their Medicine Management workflow for actioning. This ensures that overdue reviews are addressed promptly and efficiently.

Using this process helps practices maintain a smooth workflow while ensuring that patient care continues seamlessly despite administrative barriers.
Category
Workflow
Sub category
Medicine management & prescriptions
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

How do EMIS Web users deal with prescriptions if a medication review is overdue?

How can non-prescribers manage prescription requests for overdue reviews in EMIS Web?

Why is managing prescription requests through EMIS Web’s Medicine Management important?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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