To manage GP Connect consultations flagged as 'Replacement', 'Duplicate', or 'Potential Duplicate' in EMIS Web, follow these steps:
Access the Workflow Manager
To respond to flagged GP Connect consultation messages, navigate to the Workflow Manager. From the EMIS Web menu, select Workflow, and then click on Workflow Manager. In the left pane, select Document Management.
Review the Messages
The messages will appear under Document Management. Begin by identifying messages flagged as Replacement, Duplicate, or Potential Duplicate. These messages indicate updates or potentially repeated data from previous consultations.
Action Required Tasks
- Replacement: Review the new details provided in the message. These are intended to replace the preceding consultation record. Confirm the update and file it appropriately in the patient record.
- Duplicate: Compare the flagged message with the earlier consultation to assess if it's truly a repeated entry. If confirmed as a duplicate, the information may need consolidating or eliminating.
- Potential Duplicate: This flag requires verifying whether the information duplicated previously acknowledged consultations. Investigate thoroughly before taking any action to ensure accuracy in patient records.
"Effective management of flagged messages ensures that patient records remain accurate and updated, saving time and reducing administrative errors."
Utilise the GP Connect Status Indicators
EMIS Web provides status indicators for messages sent via GP Connect. Use these statuses to track whether messages have been Queued, Sent, Received, or flagged as Patient Matched. Address any messages marked with error icons immediately.
For practices using third-party document management systems, ensure that EMIS Web Workflow Manager settings are correctly configured to manage these message tasks effectively.
