How do I resolve unacknowledged registrations in EMIS Web’s Registration Workflow?

To resolve unacknowledged registrations in EMIS Web's Registration Workflow, follow these steps:

Accessing the Registration Workflow

Begin by navigating to the Workflow section in EMIS Web:

• Click on the EMIS Web menu.
• Hover over Workflow, select Workflow Manager, and then click Registration from the navigation pane.

Step 1: Confirm with the Trading Partner

Before taking action on unacknowledged registrations, confirm with your trading partner. It's recommended to allow at least two weeks for a response. If you haven't received an acknowledgement:

• Contact your trading partner to determine if they've received the patient registration and ask for the interchange number and the date it was sent.

Step 2: Approve or Re-send the Registration

If the trading partner confirms receipt or if two weeks have elapsed:

• Access GP Links - Outbox, then click on New Registrations.
• Select the required transaction.
• Click Approve if the trading partner has completed registration. Enter the NHS number if prompted and click OK.
• If the transaction remains unacknowledged, resend it by right-clicking the interchange and selecting Re-Send.

Utilising proactive registration management via Workflow can significantly reduce administrative backlog and ensure patient registrations are promptly processed, improving patient record accuracy and practice efficiency.

Step 3: Contact EMIS Support

If registration issues persist after these steps, contact EMIS Support and provide the necessary interchange details and any error reports obtained from your trading partner.