Hero Health - EMIS Web Support Guide

How do I request a new deduction for a patient after removing an incorrect date-of-death or re-activating their registration in EMIS Web?

Workflow
Intermediate

In EMIS Web, it's crucial to ensure that patient records are accurately maintained to facilitate seamless medical processes. If an incorrect date of death has been recorded or if a patient has been mistakenly marked as inactive, you will need to adjust the patient’s registration details and possibly request a new deduction. Here’s how to manage these adjustments:

Correcting Date of Death or Reactivating Registration

Begin by accessing the Registration Workflow in EMIS Web. Navigate through the EMIS Web menu by selecting Workflow > Workflow Manager > Registration. This will lead you to the screen where you handle registration statuses, ensuring that you have the appropriate RBAC activity permissions, specifically B1680 Manage Demographic Duplicate Records and B0065 Undecease Patient, in your role profile.

Removing Incorrect Date of Death

  • Once in the Registration Workflow, select Actions > Manual Status Modification.
  • Select the patient whose record you need to amend.
  • Choose the incorrect status, click Delete Status, and confirm by clicking Yes.

Following the correction, you’ll want to ensure that the patient is back to Active status. If the patient remains Active, proceed to request another deduction in the action notes, clarifying the correction, like "Correcting Date of Death".

Reactivating Patient Registration

If you need to reactivate a patient's registration, manually add an active status through the Notification of Registration screen within the same menu path, thus ensuring that the patient's profile accurately reflects their current status.

"Managing registration statuses not only preserves accurate patient data but also ensures the privacy and integrity of medical records."

Did you know?

Hero Health offers an array of services to streamline administrative processes in NHS settings. For example, Hero Health’s Care Navigation & Triage allows practices to configure patient pathways online, saving time and enhancing care delivery. Learn more about integrating these functionalities with your practice through Hero’s Batch Messaging service for communicating with patient groups efficiently.

Category
Workflow
Sub category
Patient registration
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I correct an incorrect date of death in EMIS Web?

How do I reactivate a patient after incorrectly marking them as deceased?

How can I manage deductions for patients mistakenly marked as inactive in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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