How do I remove a freeze flag for a patient if their registration status isn’t updating automatically in EMIS Web’s Registration Workflow?

In situations where a patient's registration status is not updating automatically in EMIS Web due to a freeze flag, you can remove this flag manually to ensure the registration process proceeds smoothly.

Steps to Remove a Freeze Flag

To remove a freeze flag in the Registration Workflow, please follow the instructions below:

• Access Registration Workflow in EMIS Web by navigating to the menu, pointing to Workflow, and selecting Workflow Manager. Then choose the Registration tab.
• Ensure you have the necessary security permissions to access the Actions option on the Registration Workflow ribbon. This includes permissions like Manage Demographic Duplicate Records.
• On the ribbon, click on Actions and select Manage Freeze Flagged Patients.
• In the list displayed, locate the patient whose freeze flag you wish to remove. Select the box beside their name and click Remove and Close.
• Note that patients who have a freeze flag set and an Unacknowledged acceptance in the New Registrations inbox are displayed in red text. If attempting to remove the flag for these patients, a warning message will display.

This process enables you to resolve issues with registration updates, ensuring that patient records are current and accurate.

"Quickly resolving freeze flags helps in maintaining an efficient workflow in primary care settings, reducing administrative bottlenecks."

Did You Know?

Hero Health provides a seamless integration with EMIS Web, offering features like Care Navigation & Triage. This enables patients to input information directly into practice systems through configurable pathways, ultimately saving time and directing patients to pertinent services efficiently.