Hero Health - EMIS Web Support Guide

How do I re-activate an inactive patient during an eRS Provider booking process so that I can complete the referral task?

Workflow
Intermediate

To reactivate an inactive patient during an eRS Provider booking process, follow these steps:

Step-by-Step Guide to Reactivate an Inactive Patient

  • Access Registration: Begin by logging into EMIS Web. Click on the EMIS Web menu, navigate to Workflow Manager, and select Registration from the options provided.
  • Select the Patient: Within the registration screen, locate the patient whose status needs to be updated. This is crucial for proceeding with the eRS tasks.
  • Re-Register the Patient: Once you've selected the patient, click Re-Register on the ribbon. This option allows you to update the patient's details and revert their status to active.
  • Edit Patient Details If Required: On the Edit Patient screen, modify any necessary information to ensure that the patient details are current and correctly reflect their active status. Click OK to save changes.

Returning the patient to an active status ensures that you can complete the referral task without encountering errors related to patient inactivity.

Reactivating inactive patients during referral processes helps ensure smooth, error-free administration, potentially reducing delays and improving efficiency in handling patient care.

Completing this task is essential for maintaining accurate records and progressing with important referrals. For more support on managing referrals, or if you encounter difficulties, please consult additional support articles on EMIS Web’s Referral Management tools.

Category
Workflow
Sub category
Referrals
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How can I manage inactive patients during the eRS Provider booking tasks in EMIS Web?

Is it possible to update patient details during the referral booking process?

How do I update the status of a patient from inactive to active in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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