Hero Health - EMIS Web Support Guide

How do I generate and interpret the DTS Transmission Report in EMIS Web?

Workflow
Intermediate

Generating the DTS Transmission Report

To generate a DTS Transmission Report in EMIS Web, begin by accessing the **Workflow Manager**. Navigate to **Lab Reports** from the EMIS Web menu. Here, the **Workflow Manager Lab Reports** screen is displayed. On the ribbon, select **DTS**, and then choose **View Interchange History**. This opens up the DTS Interchange History screen, where you can search and filter through your interchanges. By default, all interchanges, including errors, undelivered, or unacknowledged, will be accounted for once you apply the desired filters.

Interpreting the DTS Transmission Report

The DTS Transmission Report helps monitor the status of message transmissions between your practice and its trading partners.
  • Mark as Acknowledged: Use this option when an interchange was delivered but has yet to receive an acknowledgment after a week. Right-click the relevant interchange and select this to clear it.
  • Mark as Processed: Apply this for any interchange with an error that has been suitably resolved.
  • Resend: For undelivered interchanges, this option is necessary since they cannot be otherwise cleared.
In conjunction with these steps, carefully review any specific error messages detailed in the report for action items. For instance, errors like non-alphanumeric characters or misapplied release characters should be addressed via communication with the trading partner.
Managing DTS transmissions effectively ensures seamless communication and decreases administrative time spent correcting errors, thereby improving the overall efficiency of your practice's workflow.

Did you know?

Hero Health offers additional support by integrating directly with EMIS Web. This allows practices to take advantage of features such as **[care navigation](https://www.herohealthsoftware.net/nhs-features/care-navigation)**. You can streamline processes and improve patient access to services through these enhancements.
Category
Workflow
Sub category
Test requests
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

What causes errors in the DTS Transmission Report?

How do I handle duplicate interchanges in the DTS Transmission Report?

How can I verify if an interchange has been acknowledged in the DTS Transmission Report?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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