Hero Health - EMIS Web Support Guide

How do I configure users, teams, services, and service people to accept cross-organisation tasks?

Workflow
Advanced

Configuring Users to Accept Cross-Organisation Tasks

Access the User Configuration:
  • Open the EMIS Web menu.
  • Navigate to "Configuration" → "Organisation Configuration," then click "Users."
For Individual Users:
  • Select the user and click "Edit User" on the ribbon.
  • In the left pane of the Edit User screen, click "Cross Organisation Sharing."
  • Select "Yes" for both "Accept Workflow Tasks from Sharing Organisations" and "Send Workflow Tasks to Sharing Organisations."
  • Choose the default task send type: User, Team, or Service, and click "OK."

Configuring Teams, Services, and Service People

For Teams:
  • Go to "Teams" under the Organisation Configuration section.
  • Select the required team, click "Edit," and set "Allow Acceptance of Tasks" to "Yes."
  • Click "OK" to confirm.
For Services and Service People:
  • Navigate to "Services" in the Organisation Configuration.
  • Choose the respective service or service person, click "Edit."
  • In the "Cross Organisation Sharing" tab, ensure "Accept Tasks from Shared Organisations" is set to "Yes."
  • Click "OK."
Cross-organisation tasks streamline the workflow by allowing seamless information sharing across departments, eliminating the need to juggle multiple system logins.

Did you know?

Hero Health integrates with EMIS Web to enhance efficiency for tasks and appointments. Discover Hero Health's Individual Messaging feature for easy, secure communication tailored to patient needs.
Category
Workflow
Sub category
Tasks
Difficulty
Advanced

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What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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