Hero Health - EMIS Web Support Guide

How do I configure global viewers and deputy settings in EMIS Web’s Workflow Manager?

Workflow
Intermediate

Configuring Global Viewers and Deputies in Workflow Manager

EMIS Web users can configure global viewers and deputies within Workflow Manager to ensure tasks are effectively managed, particularly when team members are unavailable due to absences or other commitments. Here’s how to set it up:

Accessing the Configuration Screen

Begin by accessing the Workflow Manager Configuration screen through EMIS Web:

  • Click the EMIS Web menu.
  • Choose Workflow > Workflow Manager.
  • Select Config on the ribbon.

Configuring Global Viewers

Global viewers have the capability to view tasks for all users in the specified module:

  • Select Global Viewers in the Organisation Options pane.
  • Click Add to select the user you want as a global viewer.
  • Choose either User or Global for the default view.
  • Click OK to apply settings.

Setting Up Deputies

Deputies can manage tasks when the designated user is unavailable:

  • In the User Options pane, click Out of Office Settings.
  • Select if you’re in or out of the office.
  • Optionally enable deputies when in the office.
  • In Manage Deputies, click Add to select deputies.
  • Assign module permissions for the deputies.
  • Click OK to finalise.

Did you know? Hero Health integrates seamlessly with EMIS Web, enhancing task management efficiency. Through this integration, practices can streamline task redirection, particularly useful during staff absences. Explore more about [Hero's individual messaging features](https://www.herohealthsoftware.net/nhs-features/individual-messaging).

These configurations ensure tasks are appropriately managed, improving practice efficiency and task transparency among team members. Regular use of global viewers and deputies can mitigate potential disruptions and maintain effective task flow within the organisation.

Category
Workflow
Sub category
Tasks
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I access the Workflow Manager Configuration screen in EMIS Web?

What is a global viewer in EMIS Web and why is it important?

Why use deputy settings for tasks in EMIS Web's Workflow Manager?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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