Hero Health - EMIS Web Support Guide

How do I complete an incomplete registration in EMIS Web’s Registration Workflow?

Workflow
Intermediate

To complete an incomplete registration in EMIS Web’s Registration Workflow, follow these steps:

Identifying Incomplete Registrations

Begin by accessing the Registration Workflow:

  • Click on the EMIS Web menu
  • Point to Workflow and select Workflow Manager, then navigate to Registration in the pane.

Within the Registration Workflow interface, proceed to the GP Links - Outbox section:

  • Click on New Registrations. Here, registration transactions are visible in the right-hand pane, with 'Incomplete' displayed in the Transaction Status column for any unfinished registration.
  • Sort the transactions by clicking the Transaction Status column header to group all incomplete registrations together, making them easier to address.

Completing the Registration

Once an incomplete transaction is selected, you will see additional details displayed in the Transaction Information pane. Follow these steps to complete it:

  • On the ribbon, click Complete. The patient's registration details will be shown, with missing information marked by a red asterisk (*).
  • Fill in all missing fields. Pay attention to the indicators to ensure all required data is added.
  • Upon completing the necessary fields, click OK to update the registration status.
  • The status will change to Ready to Send, and the registration will be sent during the next transmission cycle.
Did you know? Effective registration workflows reduce administrative burdens significantly. Completing registrations promptly ensures transactions are processed smoothly, maintaining accurate patient records and facilitating timely care.

If incomplete registrations persist, especially for longstanding patients, this might indicate a problem with inactive registering GPs. In such cases, contact your service desk for further assistance.

Category
Workflow
Sub category
Patient registration
Difficulty
Intermediate

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Common questions

Frequently asked questions related to this topic

How do I access Registration Workflow in EMIS Web?

Why is it important to complete patient registrations promptly in EMIS Web?

What should I do if incomplete registration tasks appear for longstanding patients?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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