Hero Health - EMIS Web Support Guide

How do I access and navigate the Medicine Management section within EMIS Web’s Workflow Manager?

Workflow
Beginner

Begin by logging into EMIS Web. Once logged in, click on the EMIS Web menu and select Workflow Manager. In the navigation pane, click Medicine Management to enter the relevant section.

Medicine Management Screen

The Medicine Management screen displays various sections including Prescription Requests and EPS Rejections, each section awaiting actions based on your workflow needs.

Prescription Requests

  • Under Prescription Requests, manage and action requests for repeat medications.
  • Use the Requests with Queries section for items with a safety warning or needing prior approval.
  • For online service requests, ensure that Patient Facing Services are enabled at the organisation level for bulk sign-off.

By efficiently managing medication requests, you significantly streamline workflow processes, enhancing productivity in prescription management tasks.

Managing Workflow Tasks

On the Medicine Management ribbon, several actions can be performed, such as changing owners of tasks, adding notes, and printing request lists. Each option helps maintain an organised and clear workflow by assigning tasks appropriately and ensuring all necessary notes accompany prescription requests.

Make sure local processes facilitate regular checks on these sections to ensure timely and accurate prescription management. The top of the EMIS Web screen will display alerts about new tasks needing attention.

Did You Know?

Hero Health integrates smoothly with EMIS Web, enhancing functionalities. For example, it allows patients to manage appointment bookings autonomously through their online system. This can substantially reduce administrative load while empowering patients. Learn more about Hero Health’s online booking features.

Category
Workflow
Sub category
Medicine management & prescriptions
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

What permissions are needed to access Medicine Management in EMIS Web?

Why can't I access the Medicine Management section under Workflow Manager?

How can Hero Health complement EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more