Hero Health - EMIS Web Support Guide

How do deduction requests work within Registration Workflow, and when should they be used?

Workflow
Beginner

Deduction requests in Registration Workflow are designed to manage the removal of patients from your organisation list in EMIS Web. These are necessary when a patient should be removed due to specific reasons:

  • Patient death
  • Patient embarkation (leaving the country)
  • Patient leaving the area

To utilise deduction requests effectively, access the Registration Workflow through the EMIS Web menu. Here’s how you can manage deduction requests:

Access Deduction Requests

Navigate to the GP Links - Outbox section within the Workflow Manager and select Deduction Requests. The deduction request transactions will appear, allowing you to process them accordingly.

Processing Deduction Requests

1. Before proceeding with a deduction request, ensure the deduction reason aligns with one of the specified categories: death, embarkation, or area departure.

2. If a deduction request is submitted erroneously and is still marked as Ready to Send, you can delete it. Once the status has changed to sent, the request cannot be retracted.

"Deduction requests streamline patient list management, maintaining up-to-date records and ensuring administrative efficiency in healthcare practices."

Using deduction requests properly ensures your practice maintains accurate patient records, which is essential for both day-to-day operations and providing quality healthcare.

For administrators seeking to further streamline patient flow and interaction, consider platforms like Hero Health that complement EMIS Web functionalities, offering additional features like online bookings and patient messaging to enhance operational efficiency.

Category
Workflow
Sub category
Patient registration
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

What are deduction requests used for in EMIS Web?

When should I use deduction requests in EMIS Web?

Can I cancel a deduction request if it was made in error in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more