Effectively managing EPS rejections and subsequent cancellation rejections within EMIS Web's Workflow Manager is crucial for maintaining accurate patient records and ensuring smooth medicine management.
Managing EPS Rejections
EPS rejections occur when an electronic prescription is not accepted by the dispenser. To manage these rejections:
- Navigate to the Medicine Management section within Workflow Manager.
- Select EPS Rejections from the navigation pane to view all rejected tasks.
- Examine the details of each rejection in the right-hand pane.
- Address any reasons for rejection and reissue the prescription if necessary.
Tip: Regularly reviewing the EPS Rejections section helps minimise delays in issuing medications and ensures patient safety.
Dealing with Cancellation Rejections
Cancellations may be rejected due to the prescription being with the dispenser or having already been dispensed:
- If the prescription is downloaded but not dispensed, contact the pharmacy to return it to the spine before proceeding with the cancellation.
- For prescriptions marked as dispensed, ensure communication with the patient to prevent medication misuse.
To complete the cancellation process:
- Once returned to the spine, manually perform subsequent cancellations within Workflow Manager under Cancellation Rejections.
- Always confirm successful cancellation through the EPS Prescription Tracker and update patient records accordingly.
Utilising the Workflow Manager ensures a step-by-step approach to processing rejections, enabling accurate and efficient medicine management.
Did you know? Hero Health offers a robust Care Navigation & Triage system, allowing seamless integration with EMIS Web and empowering patients to engage with their healthcare directly via online services.
