Hero Health - EMIS Web Support Guide

How can I configure someone to view tasks for other users without giving them access to all users’ tasks?

Workflow
Beginner

In EMIS Web's Workflow Manager, you can allow specific users to view tasks assigned to other users without granting them access to all users’ tasks by configuring them as deputies.

Configuring Deputies

To set up someone as a deputy, you'll need to configure the Workflow Manager appropriately:

  • Access the Workflow Manager Configuration screen via the EMIS Web menu, point to Workflow, then select Workflow Manager and click on Config on the ribbon.
  • In the left-hand pane, locate the User Options section and select Out of Office Settings.
  • Click on Add in the Manage Deputies section to select user(s) who will act as deputies.
  • Select the required module(s) in the Module Permissions pane for which the user(s) will act as your deputy, e.g., Tasks.
  • Click OK to apply the settings.

Tip: Enabling deputies ensures coverage for important tasks when a staff member is unavailable, optimising workflow and maintaining operational efficiency in your practice.

Viewing Tasks as a Deputy

Once configured, the selected users can view tasks for the specific users they have been assigned to deputise for, within the given modules. They need to use the Workflow View option and select My Tasks + Deputising For from the options. If the user is out of office, their name will appear in grey to notify others of their availability status.

By employing deputies effectively, not only do you address potential delays in task management during absences, but it also maintains a streamlined workflow without granting unnecessary access to all tasks across the organisation.

Category
Workflow
Sub category
General
Difficulty
Beginner

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Common questions

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Can I view a colleague's tasks without seeing everyone's tasks in EMIS Web?

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What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more