Hero Health - EMIS Web Support Guide

How can I complete a test request directly from the Lab Reports screen in EMIS Web?

Workflow
Beginner

To complete a test request directly from the Lab Reports screen in EMIS Web, follow these steps:

Access Lab Reports

Begin by clicking the EMIS Web menu, selecting Workflow Manager, and then choosing Lab Reports from the navigation pane.

Locate the Lab Report

  • Within the navigation pane, click Inbox to see lab reports that await filing or archiving.
  • Identify and click the specific lab report you wish to process in the right-hand pane.

File the Lab Report

  • Use the File No Comment option if you wish to file the report without adding notes. If your practice uses SMS messaging, you can complete the Send SMS screen to notify the patient.
  • Alternatively, choose File And Comment to include specific remarks. Complete the required fields on the File And Comment screen.
Completing test requests directly from the Lab Reports screen centralises workflow management, saving valuable time and reducing the complexity of handling separate tasks.

Approve the Test Request

  • Check the box next to the test request associated with the lab report you selected.
  • Click Complete to move the report and its test request to the Filed state within the Lab Reports Inbox, marked by a green tick.
  • The test request is shifted to the Request Complete section in Test Requests and the Completed Test Requests section in the Diary.

If you file a lab report without associating it with the test request, the request remains in the Pending Results section of Test Requests until addressed.

Tip: You can also complete a test request from the Workflow Manager Task screen by accessing Open Report and following the final steps outlined above.

For practices seeking integration with additional functionalities, Hero Health offers advanced solutions such as fully configurable online booking systems and individual messaging capabilities, enhancing both practice efficiency and patient engagement.

Category
Workflow
Sub category
Test requests
Difficulty
Beginner

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Common questions

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Why is completing a test request in EMIS Web beneficial?

How do I notify patients when completing a lab report test request?

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What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more