Hero Health - EMIS Web Support Guide

How can I access the Referral Management screen in EMIS Web and what can I do there?

Workflow
Beginner

To manage your referrals efficiently in EMIS Web, you can access the Referral Management screen within the Workflow Manager. Here’s how you can access it and what functionality it provides:

Accessing the Referral Management Screen

Begin by clicking on the EMIS Web menu. From there, navigate to Workflow Manager and select Referral Management in the navigation pane. This screen is the hub for various referral-related tasks.

Functionality

The Referral Management section is divided into tasks specific to users and those for the entire organisation. You can carry out the following actions:

  • Request and Manage UBRNs: Ensure unique booking reference numbers are generated and re-requested when necessary.
  • Select Services for e-Referral: An integrated portal allows you to select services directly.
  • Authorize Referral Letters: It is crucial to review and send referral letters promptly to prevent delays.
  • Resolve Transmission Errors: Address issues related to transmission that may halt referrals.
  • Cancel Incomplete Referrals: Manage and cancel referrals that are not completed or deferred.

"Referral Management in EMIS Web helps ensure timely processing of referrals, reducing errors and maintaining accurate patient records."

Did You Know?

Hero Health integrates with EMIS Web to provide additional features such as individual messaging and batch messaging. This integration can streamline patient communication and enhance practice efficiency.

Category
Workflow
Sub category
Referrals
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

How do I access referral management in EMIS Web?

Can I manage historical referral tasks in EMIS Web?

Can I change the owner of referral tasks in EMIS Web?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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