What is Patchs GP triage?

Understanding PATCHS GP Triage

PATCHS is pitched as a sleek online triage and consultation platform, giving patients 24/7 access to your practice. Patients use web-based forms to describe their concerns, upload attachments, and then get a response when your team is free—rather than sitting on the phone.

Key Features of PATCHS

User-friendly interface: The layouts are fairly intuitive, so most patients adapt quickly.
24/7 accessibility: Late finish at the office or up at 6 a.m.? Patients can submit requests at a time that suits them.
Less administrative hassle: Practice staff can filter and assign online requests within the system, helping them work more efficiently and avoid a flurry of unnecessary phone calls.

“We’ve reviewed plenty of online triage tools, and each has its own flair. PATCHS gets credit for its simplicity.”

Of course, if you’d like broader context on how triage fits into your practice, we’ve got an article on Why implement total triage as an NHS GP? We also cover eConsult in our article What is an e-consult?

How Does PATCHS Compare to Hero Health?

Hero Health is a SaaS platform that offers powerful Care Navigation & Triage, letting you build bespoke pathways, embed them into your practice site, and direct patients accordingly. Our features include:

Flexible Triage: Practices can set up multiple forms and direct requests to different teams or clinics.
Integrated Appointment Booking: Patients can see real-time availability and self-book. If that’s not easy, we don’t know what is.
Messaging & Questionnaires: Smoothly gather information from a patient ahead of an appointment.

Hero Health costs 45p per patient, per year, so it’s straightforward to budget. For more chat on how we compare to other triage solutions, you can read Alternatives to Accurx.

Which Triage Solution Is Right For You?

Whether you fancy the pared-down approach of PATCHS or want an all-in-one triage, messaging, and booking solution like Hero, it’s worth spending a little time to match the platform to your practice’s needs. We’ve also covered the basics of online triage in What is an online consultation?—worth a read if you’re exploring other options.

Conclusion (In Plain English, Without Saying 'In Conclusion')

PATCHS is a nifty triage tool that brings patients and GPs closer while saving time. If you’re curious about building a more customised online pathway—or saving a hefty chunk on your triage software—Hero Health might be an even better fit.