Looking for a better way to book enhanced access appointments? With Hero Health, patients can now book their extended hours appointments online - directly from your practice or PCN's website.
Looking to give your patients the convenience of booking enhanced access services at any time, right from their devices? The Hero Health platform makes this possible with a straightforward, market-leading solution designed to fit the demands of cross-organisational working in NHS Primary Care.
Enhanced Access is a service that gives patients access to GP appointments outside regular practice hours. This includes evenings, weekends, and even bank holidays, making it easier for patients to get the care they need, when they need it. These appointments are typically held at Extended Access Hubs or during extended hours at participating GP practices. These Hubs are run by the PCN or sometimes by the local GP Federation.
Traditionally, booking these extended-hour appointments required a phone call or an in-person visit, which creates workload for GP practices. Hero Health changes this by offering online booking directly from your GP practice’s website, making the process fast and accessible for patients. With direct booking, patients have more control over their schedules, and practices can reduce phone traffic and administrative strain on their staff.
Hero Health’s booking system is designed with ease and flexibility in mind. Here’s how it enhances both the patient and practice experience:
With Hero Health, patients can view and book appointments available at Extended Access Hubs, which typically offer:
Hero Health also enables practices to offer Extended Hours Access with early morning, evening, and weekend appointments that can be pre-booked or booked on the day, depending on availability.
Enhanced Access appointments are flexible and available in various formats, including telephone, video, online, and face-to-face visits. Patients can choose their preferred method based on their needs, from speaking with GPs and practice nurses to connecting with other healthcare professionals.
Patients using Hero Health for Enhanced Access can do so much more than just book a time slot—they can customize their appointment experience for continuity of care and efficient service.
Need a one-on-one with a specific clinician? Patients can book individual appointments through Hero Health, choosing from available slots with specific providers for consistency in care. Slots can be viewed on a practice's website or the PCN/Federation website
Hero Health lets practices manage batch invites for appointments related to specific health needs—like blood tests, cervical smears, or chronic disease management. Practices can easily reach out to patient groups and let them book directly, all while freeing up phone lines for other tasks.
Hero Health’s system allows you to capture structured data from patients booking online. You can create your own custom intake forms, require patients to complete these to book.
Hero Health isn’t just about booking; it’s about making your practice more efficient and patient-friendly. Here are the top features that set Hero Health apart:
Havering Federation use Hero Health andsaw incredible results by switching to an online booking system for Enhanced Access. By reducing inbound calls and allowing patients to book directly, they freed up administrative time and saw increased patient satisfaction. With direct booking, they were able to:
Patients reported finding the service intuitive and easy to use, and the practice saved both time and costs, leading to a win-win for everyone involved.
Hero Health supports GP practices, healthcare providers, and networks in offering seamless, user-friendly booking experiences for patients across the UK. Whether it’s a single practice or a multi-site network, Hero Health is built to scale.
With Hero Health, booking Enhanced Access appointments has never been easier. Give your patients the freedom to book at their convenience while optimizing your practice’s efficiency. Make the shift to Hero Health today and see the difference direct booking can make.
Commonly asked questions by providers using Hero to transform their service
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Learn more about the functionality covered in this blog article
Share self-booking links with your patients or accept online bookings via your website
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