How to contact your GP

How to Contact Your GP: A Patient's Guide

Reaching out to your GP practice is easier than ever, thanks to digital tools and multiple communication options. Whether you need an appointment, advice, or help managing your health, this guide walks you through the available methods and answers common questions to make the process hassle-free.

Your Contact Options: What’s Available?

1. Online Consultation Tools

Many GP surgeries now provide 24/7 access through online consultation platforms, enabling you to submit queries, book appointments, or report symptoms at your convenience. Common tools include:

• Hero Health
• Accurx
• Patchs
• eConsult

You can typically find the link to these tools prominently on your GP practice’s website. If unsure, call the reception team for guidance.

These tools will allow you to contact the practice with new symptoms, ongoing health concerns or even just administrative queries like updates to your address.

2. Phone Calls

Prefer to talk directly? Contact your GP surgery by phone. This is ideal for urgent queries, appointment changes, or if you're not comfortable using online systems. Most practices will have trained receptionists, also known as Care Navigators, who will ask you a specific set of questions to understand how to best direct your query. They may capture this data in a structured way for GPs to subsequently review.

3. In-Person Visits

For those who value face-to-face interaction, visiting your GP practice is always an option. The reception staff can help with bookings, queries, or additional support.

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