How eConsult Tools Work

Using platforms like eConsult, Accurx, or Hero Health’s Care Navigation & Triage is straightforward and can save you time. Below, we take you through each step to help you make the most of these digital services.

Step 1: Get Started and Submit an eConsult

Feeling under the weather or have an administrative request for your GP? You’ve got a few options to kick things off with eConsult and similar tools:

Head to your GP practice website
Use the NHS App

Look out for an ‘Online Consultation’ or ‘eConsult’ link, then follow the prompts to get started.

Step 2: Choose Your Pathway

Once you’re in, select the section that fits your need—whether it’s medical advice, a new prescription, or a symptoms check. Each pathway guides you through relevant questions.

Step 3: Fill Out the Online Form

This is where you provide the critical information that helps your GP understand your current situation. The form may adapt its questions based on your responses. The more detail you include, the easier it is for your GP to give you the best possible support!

Step 4: Submit Your eConsult

After filling out the form, just click “Submit.” Your GP practice will review it and decide the best course of action. Often, you’ll get advice or an update without needing to visit the practice in person—handy, right?

Do You Know What an Online Consultation Is?

An online consultation is all about convenience! It gives patients the ability to request medical or administrative help from their GP without having to call or visit the surgery. Instead of phone queues or waiting rooms, you can handle everything from your living room sofa.

What Is eConsult and How Do You Use It?

So, what’s the deal with eConsult? It’s a digital triage and online consultation platform that helps NHS GP practices understand and respond to patient requests efficiently. By capturing structured information, it ensures patients receive the right care at the right time.

With eConsult and similar tools, patients can:

Check symptoms or get self-help advice
Ask about ongoing health conditions
Submit consultations on behalf of family members
Access local services or arrange referrals

If you want to dig deeper into eConsult, we’ve also put together answers to Common Questions About eConsult.

Hero Health vs. eConsult: If you’re thinking about a more flexible online triage option, Hero Health’s Care Navigation & Triage might just hit the spot. Not only is it easy to configure for local services and integrated with EMIS and SystmOne, it’s also available at a straightforward 45p per patient, per annum.

We hope this guide helps you feel more confident about using eConsult. It’s a handy option for many patients—just remember it’s not for emergencies. For anything urgent, you should still call 999 or go straight to A&E.

How eConsult Tools Work