If you’re here, you’re probably searching for a direct comparison. But perhaps the real question is whether these two tools are even asking — or answering — the right question for your practice. Let’s explore how Accurx and eConsult stack up and why you might want to think bigger when choosing your digital GP solution.
Accurx and eConsult are often thrown into the same ring. But truth be told, they’re not identical twins. Accurx excels at messaging and basic triage functionality, while eConsult is primarily an online triage platform (though some might argue it’s a bit stuck in its ways). If you’re looking for a straightforward answer — “Which is best?” — you might be missing the point.
They cater to overlapping, but not identical, situations. If your main focus is day-to-day communications, Accurx does the trick. If you need structured triaging, eConsult might do just fine. But do you want to juggle two tools, especially if you want all of the above plus a robust scheduling system?
"Compare them if you must, but the real goal is to fix the underlying problems of communication, scheduling, and triage in your practice."
Both Accurx and eConsult offer some level of integration with EMIS and Systm1. However, you might soon discover that toggling between separate modules is not the smooth operator you dreamed of.
That’s where Hero Health slides into the conversation — or rather, all of your conversations. It bundles messaging, scheduling, and care navigation in one place. Want to fire off an SMS with a self-booking link? Hero does that. Need a patient to complete a custom questionnaire ahead of their appointment? Yes, that too.
Accurx’s pricing has been steadily climbing towards (or even beyond) £1 per patient, per year, depending on your modules. eConsult might be included in your CCG contract or come at extra cost, depending on the arrangement. Meanwhile, Hero Health charges just 45p per patient, per annum. That’s right, for less than half the price of some competitor tools, you get a full suite of triage, messaging, and scheduling features.
If you’re already using eConsult, you may be curious to learn more about its limitations and how other practices handle patient queries more efficiently. Check out Common Questions About eConsult to see how practices are navigating patient dissatisfaction and seeking friendlier alternatives. You might also want to see Is eConsult Any Good? A Cheeky Look at Online Triage Systems for a witty take on eConsult’s interface.
Accurx vs. eConsult might be a fun debate, but it’s hardly the entire story. The bigger picture is how best to manage communications, triage, and appointments without doubling (or tripling) your workload — or budget. If you’re serious about an all-in-one solution that integrates with EMIS and Systm1, Hero Health might just be your hero. At 45p per patient, per year, it’s easy on the wallet and even easier on your staff.
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