Hero Health is a communication platform for NHS primary care providers to correspond with their patients.

NHS GP practices use Hero to contact their patients. Using Hero, practices can initiate outbound communication with their patients, for example messaging an individual patient by SMS or Email. Hero can also be configured to allow patients to contact the practice, for example by submitting a care navigation request or booking an appointment online.

Hero Health enables NHS GPs and their teams to communicate with patients.

Clinicians and their teams can contact patients to keep them updated about developments at the practice or to update them following an appointment. Patients can submit online consultation requests to the practice through the Care Navigation triage solution, or by booking an appointment online. The Hero Health platform is integrated with existing NHS GP primary care systems such as EMIS Web and Systm1.

Hero is used by NHS primary care clinicians, administrators, front-desk staff and digital transformation managers.

The Hero platform is used by all types of teams within a primary care setting. Clinicians use Hero to communicate with patients following an appointment, practice pharmacists might correspond with a patient regarding a medication, digital transformation managers might want to raise patient awareness of ARRS roles. For more information, see our section on 'Solutions for NHS teams'.

An NHS GP practice would use Hero to send a communication, such as a text message (SMS) or email, to a patient.

These communications can be simple 'FYI' messages, they could contain test results, links to complete questionnaires, links inviting a patient reply, links to book appointments or links to 3rd party resources such as the NHS website. Patient messages are saved to the patient's record in EMIS or Systm1. Messages can be sent to an individual recipient or to an entire practice. This is an example of a typical use case, but different teams will use Hero for different purposes. For further examples, see our 'Solutions for NHS teams' below.

As Hero delivers technology to healthcare providers, and our technology is used by 1,000s or patients and practices to correspond every hour, security is a priority.

We complete Cyber Essentials Plus certification, we are listed on the GCloud-13 framework, we are integrated via the NHS' IM1 program, we are an EMIS Web Elite Partner and we are in the process of accrediting to the ISO27001 standard. For more information on our data policies, please contact privacy@herohealth.net.

To start using Hero, you simply need to follow the Sign up instructions accessed on this website.

You can get setup and start using Hero in under an hour.

If you are an NHS provider interested in procuring Hero, you can either do so directly, through your PCN or ICB, or through a government framework such as GCloud.

For full information on how you can buy Hero, see our Pricing page.